FAQs
Frequently Asked Questions
1. What is the Cupcake Daze Postal Service?
Our postal service allows you to order a Mystery Box of Cupcake Daze treats online and have them delivered directly to you or sent as a gift to someone special anywhere in the UK.
2. What products can I order by post?
Only products that are suitable for postal delivery will be available through our postal service. Product availability may change depending on season, stock and delivery requirements.
3. Where do you deliver?
We deliver to addresses within the UK. Delivery availability will be confirmed at the time of ordering.
Please make sure the recipient's full name, address and postcode are entered correctly.
4. How much is postage?
Postage, Packaging and delivery charges are currently set at £5 per box. These will be sent using Royal Mail Tracked 48 Postage.
Any available delivery options and associated charges will be displayed at checkout.
5. When will my order be dispatched?
As our products are freshly prepared, orders may be made and dispatched according to our production schedule and will be sent within 3 working days. Due to Extreme Circumstances, for example Hot Weather, We may delay sending your box until it is cooler, to prevent your items being damaged due to being left in transport for too long.
6. Can I choose a delivery date
Unfortunately, we cannot post for a certain delivery date. Please remember that courier and postal delivery times can occasionally be affected by circumstances outside our control.
7. Can I send an order directly as a gift?
Yes! Our postal service is ideal for sending Cupcake Daze treats as a gift.
Please make sure you enter the recipient's details correctly during checkout.
8. Will my order arrive fresh
We carefully package our products to help them arrive in the best possible condition.
Because our products are freshly made and perishable, please ensure your order is kept in a cool dry location as soon as your order arrives. If it is a hot day – we advise you to store in a fridge.
9. What happens if my parcel is delayed?
Once your order has been handed to the postal or courier service, delivery is handled by the relevant provider.
If your parcel appears to be delayed, please contact us and we will do our best to help investigate the issue.
10. What if my order arrives damaged?
Please contact Cupcake Daze as soon as possible and send photographs of the damaged products and packaging.
Please keep the products and packaging until we have advised you what to do, as they may be needed to investigate the delivery issue.
11. What happens if nobody is available to receive the parcel?
Depending on the delivery provider and service selected, the courier may leave delivery instructions, attempt delivery again or take the parcel to a collection point.
Please check any delivery notifications provided by the courier.
Because our products are perishable, we recommend arranging delivery to an address where someone is likely to be available.
12. Can I change my delivery address after ordering?
Please contact us as soon as possible if you need to change your delivery address.
We will try to help if your order has not yet been dispatched, but changes cannot always be guaranteed.
13. Can I cancel my order?
Because our products are freshly prepared and perishable, cancellation may not be possible once an order has entered preparation or has been dispatched
Please contact us as soon as possible if you need to cancel or amend an order.
Your statutory consumer rights are not affected.
14. Do your products contain allergens?
Our products are prepared in an environment where all allergens are be handled.
Our products may either contain or have traces of:
Celery, Cereals containing Gluten (Wheat, Barley and Oats), Crustaceans (such as prawns, crab and lobster), Eggs, Fish, Lupin, Milk, Molluscs (such as mussels and oysters), Mustard, Peanuts, Sesame, Soybeans, Sulphur Dioxide and Sulphites (at concentrations above ten parts per million) and Tree Nuts (such as Almonds, Hazelnuts, Walnuts, Brazil nuts, Cashews, Pecans, Pistachios and Macadamia nuts).
If you have an allergy or intolerance, please do not place an order. We CANNOT guarantee an allergy free environment as we bake from a Domestic Kitchen
15. How should I store my order?
Please store our products cool, dry place as soon as possible.
Storage requirements can vary depending on the product, if it is a hot day –
we advise you to store in a fridge.
16. How long will my treats last?
The shelf life of our items will be 10 calendar days from the postage date.
For the best experience, we recommend following the instructions above and enjoying your treats within the recommended timeframe.
17. Are Cupcake Daze products handmade?
Yes. Our products are handmade, so slight differences in decoration, colour, shape and appearance may occur.
These variations are a natural part of handmade products.
18. Can I request a personalised message
If you have a special request or message, please contact us before ordering and we will let you know whether we can accommodate it.
19. Can I order for a special occasion?
Absolutely! Our postal service is perfect for birthdays, anniversaries, celebrations, thank-you gifts and simply sending someone a little treat.
We recommend ordering in good time, particularly for important occasions, as postal delivery times can occasionally be affected by delays.
20. How can I contact Cupcake Daze
If you have a question about an order, allergens, delivery or our postal service, please contact Cupcake Daze using the contact details provided on our website or below.
We are always happy to help where we can.
Email: Cupcakedaze16@gmail.com
Facebook: Cupcake Daze
Before You Order - Please make sure you:
Check your delivery address and postcode
Check the product and quantity selected
Review the allergen information
Check the delivery timeframe
Read the storage and consumption instructions
Read our Terms & Conditions and Privacy Policy
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