Cupcake Daze Postal Service

Privacy Policy

Last updated: 12 August 2026

Cupcake Daze respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you place an order, contact us, or use our postal service.

This policy is intended for customers in the United Kingdom and should be read alongside our Terms & Conditions.

1. Who We Are

Cupcake Daze is responsible for your personal information when you place an order with us or contact us about our products and postal service.

Business name: Cupcake Daze
Contact email: Cupcakedaze16@gmail.com
Business address: 48 Brookwillow Road, Halesowen, West Midlands, B63 1BU

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

When you place an order, we may collect information such as:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order details

• Delivery instructions

• Payment and transaction information

• Information you provide when contacting us about an order

If you provide information about another person, such as the recipient of a postal gift, you should ensure that you have permission to provide their information to us where required.

3. How We Use Your Information

We use your information only where necessary for legitimate business purposes, including to:

• Process and fulfil your orders

• Arrange delivery of your products

• Contact you about your order

• Respond to questions, complaints or enquiries

• Process payments and refunds

• Keep appropriate business and financial records

• Deal with delivery problems or damaged parcels

• Meet legal, accounting and regulatory requirements

• Improve our products and customer service

• Protect our business against fraud or misuse

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without an appropriate legal basis.

4. Marketing

If you choose to receive marketing communications from Cupcake Daze, we may use your contact details to send information about products, offers, promotions or other Cupcake Daze news.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication, where available.

We will not send marketing communications where we do not have an appropriate legal basis to do so.

5. Payment Information

Payments may be processed by a third-party payment provider.

Cupcake Daze does not normally need to see or store your full card number or payment security details. Payment information may be handled directly by the payment provider in accordance with its own privacy policy and security procedures.

We may retain transaction information, such as the amount paid, date of payment and payment reference, for accounting and business-record purposes.

6. Delivery Information

To deliver your order, we may need to provide relevant information to our postal or courier provider.

This may include:

• Recipient name

• Delivery address

• Postcode

• Contact telephone number, where required

• Delivery instructions

We only provide information that is reasonably necessary to arrange delivery and fulfil your order.

7. Third-Party Service Providers

We may use trusted third-party providers to help operate our business, such as:

• Payment providers

• Postal and courier companies

• Website or online ordering providers

• Email or communication services

• Accounting or bookkeeping services

• IT, security or hosting providers

Where these providers process personal information on our behalf, we take reasonable steps to ensure that your information is handled securely and appropriately.

8. Cookies & Website Information

If you use our website, we may use cookies or similar technologies.

Cookies may be used to:

• Make the website function correctly

• Remember certain preferences

• Understand how visitors use our website

• Improve website performance

• Support website security

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also control or delete cookies through your browser settings.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods because of legal, accounting, tax or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Keeping Your Information Secure

Cupcake Daze takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

11. Your Privacy Rights

Depending on the circumstances, UK data protection law gives you rights including:

• The right to ask for a copy of the personal information we hold about you

• The right to ask us to correct inaccurate or incomplete information

• The right to ask us to delete your personal information in certain circumstances

• The right to ask us to restrict how we use your information in certain circumstances

• The right to object to certain uses of your information

• The right to withdraw consent where we rely on consent

• The right to request your information in a portable format in certain circumstances

These rights are subject to legal conditions and exemptions.

To exercise a privacy right, please contact us using the details provided in this policy.

12. Complaints

If you have a concern about how Cupcake Daze has handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available through the ICO's official website.

13. Children's Privacy

Our postal service is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review and, where appropriate, delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be made available wherever this policy is published, with the date of the latest update shown at the top.

15. Contact Us

If you have any questions about this Privacy Policy or how Cupcake Daze uses your personal information, please contact:

Cupcake Daze
Email: Cupcakedaze16@gmail.com
Address: 48 Brookwillow Road, Halesowen, West Midlands, B63 1BU
Telephone: N/A

Cupcake Daze © 2026

This Privacy Policy is intended as a general template and should be reviewed against the actual systems, payment providers, website cookies, marketing practices and data-processing arrangements used by Cupcake Daze before publication.

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