Cupcake Daze Postal Service

Terms & Conditions

By placing a postal order with Cupcake Daze, you agree to the following Terms & Conditions. Please read these carefully before ordering.

1. Postal Orders

Our postal service is available for selected Cupcake Daze products that are suitable for delivery.

Orders must be paid for in full before they are prepared and dispatched.

Please ensure that all information supplied when ordering, including the recipient's name, full delivery address and postcode, is correct. Cupcake Daze cannot accept responsibility for orders delayed, lost or returned because incorrect or incomplete delivery information has been provided.

2. Dispatch & Delivery

We will aim to dispatch within 3 working days. This may change due to extreme circumstances’, for example hot weather and we may delay posting, to ensure your order arrives in the best possible condition.

While we will always do our best to ensure orders are dispatched on time, delivery dates and times cannot be guaranteed once a parcel has been handed over to the courier or postal provider.

Delays can occasionally occur due to circumstances outside our control, including courier delays, adverse weather, seasonal demand and other disruption to delivery networks.

Please allow sufficient time when ordering for birthdays, celebrations or other special occasions.

3. Perishable Products

Our products are freshly made and are therefore perishable food items.

Once your order has been delivered, please store in a cool dry place.

We cannot accept responsibility for deterioration caused by products being incorrectly stored after delivery.

4. Damage During Delivery

All postal orders will be carefully packaged to help protect them during transit.

However, due to the nature of baked goods, some movement or minor cosmetic damage can occasionally occur during delivery.

If your order arrives significantly damaged, please contact Cupcake Daze as soon as possible after delivery and provide:

• Your name and order details

• Photographs of the outer packaging

• Photographs of the damaged items

• Any other information we reasonably request to investigate the issue

Please do not dispose of the products or packaging until we have responded, as these may be required when raising a claim with the delivery provider.

Each case will be reviewed individually and, where appropriate, we will offer a suitable remedy in accordance with your consumer rights.

5. Missed & Failed Deliveries

Customers are responsible for ensuring that somebody is available to receive the parcel where required, or for following any instructions provided by the delivery company regarding a missed delivery.

Cupcake Daze cannot accept responsibility for deterioration of perishable products caused by an unsuccessful delivery attempt, failure to collect or rearrange delivery within a reasonable time, or delivery instructions provided by the customer, except where the issue was caused by Cupcake Daze or where your statutory rights provide otherwise.

6. Allergens

IMPORTANT ALLERGEN INFORMATION

Our products are prepared in an environment where all allergens are regularly handled.

Our products may either contain or have traces of:

Celery, Cereals containing Gluten (Wheat, Barley and Oats), Crustaceans (such as prawns, crab and lobster), Eggs, Fish, Lupin, Milk, Molluscs (such as mussels and oysters), Mustard, Peanuts, Sesame, Soybeans, Sulphur Dioxide and Sulphites (at concentrations above ten parts per million) and Tree Nuts (such as Almonds, Hazelnuts, Walnuts, Brazil nuts, Cashews, Pecans, Pistachios and Macadamia nuts).

Although care is taken when preparing our products, we cannot guarantee that any product is completely free from traces of allergens due to the nature of our kitchen and preparation environment.

If you have a food allergy, intolerance or sensitivity, we strongly advise you do not consume our products.

7. Cancellations, Returns & Refunds

As our postal products are generally freshly prepared, perishable food products, cancellation and return rights may differ from those applying to non-perishable goods.

Once an order has entered preparation or has been dispatched, it may not be possible to cancel or amend it.

This does not affect your statutory rights where products are faulty, not as described, or where another legal right to a remedy applies.

If there is a problem with your order, please contact us as soon as possible so that we can investigate.

8. Incorrect Orders

If you believe you have received an incorrect item or something is missing from your order, please contact us promptly with your order details and photographs where appropriate.

We will investigate the issue and arrange an appropriate remedy where we are responsible for the error.

9. Product Appearance

As Cupcake Daze products are handmade, there may be slight differences in appearance, decoration, size or finish between products and photographs used for advertising.

These natural variations are part of a handmade product and do not necessarily mean that an item is faulty.

10. Shelf Life & Storage

Our Items will be ok for at least 5 calendar days from receipt of your order. Please store in a cool dry location.

Cupcake Daze cannot accept responsibility for products consumed after the recommended period or products that have not been stored according to the instructions provided.

11. Delivery Addresses

Please double-check your delivery details before confirming your order.

If an incorrect address has been supplied, contact us as soon as possible. We will try to amend the address if the parcel has not yet been dispatched, but we cannot guarantee that changes will be possible.

Additional delivery charges may apply if an order needs to be resent because incorrect delivery information was supplied by the customer.

12. Our Responsibility

Nothing within these Terms & Conditions is intended to exclude or restrict any legal rights or remedies that cannot lawfully be excluded.

These Terms & Conditions are intended to explain how our postal service operates and should be read alongside any product, allergen, storage and delivery information supplied with your order.

13. Contact Us

If you have any questions regarding your postal order, delivery, allergens or these Terms & Conditions, please contact Cupcake Daze.

We will always aim to resolve genuine problems with postal orders as quickly and as possible.

By placing an order through the Cupcake Daze Postal Service, you confirm that you have read and accepted these Terms & Conditions.

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